About Adrisya

What is Adrisya?
Adrisya is an online jewellery store that offers a wide range of exquisite jewellery pieces crafted with precision and passion.

Is there a physical store I can visit?
We're exclusively an online jewellery boutique, so you won't find a brick-and-mortar location. However, you can explore our collections and stay connected with us through our website.

Jewellery Questions

What are the primary materials used in crafting Adrisya jewellery?
Our primary metals consist of brass, silver, and gunmetal, meticulously handcrafted and adorned with a stunning 22k gold finish. Additionally, our jewellery features an extensive array of materials, including crystals and exquisite pearls, among others, intricately woven into each design.

Where are our jewellery styles made?
Our jewellery styles are crafted sustainably in Jaipur, Kolkatta, and Pune, supporting local artisans and traditional craftsmanship.

Are the colours and images on the website accurate?
We do our best to ensure accuracy, though slight variations may occur due to bright lighting during photography.

What is Cubic Zirconia and what quality is used?
Cubic Zirconia (CZ) and Mossanite are synthetic minerals crafted to mimic the appearance of real diamonds, offering affordability and versatility in jewellery design. Within our collection, we ensure high-quality CZ stones, known for their brilliance and durability, alongside exquisite Mossanite options, providing an elegant yet cost-effective alternative to traditional diamonds.

Are your Mossanites certified?
Yes, our Mossanites are certified. Each comes with a certification card from GRA (Gemological Resources of America), ensuring authenticity and quality.

What materials are used in creating Adrisya jewellery?
Adrisya jewellery is crafted from a blend of core metals, such as brass, silver, and gunmetal, each finished with a beautiful 22k gold or Rhodium and Anti-tarnish coating. Additionally, our designs incorporate a variety of materials, including crystals and exquisite pearls, among others, adding depth and elegance to our pieces.

Order Questions

Why is it necessary to provide my genuine email and phone number when placing an order? I'm concerned about receiving spam.
Your privacy is important to us, and we won't spam you. However, accurate contact information is crucial for our customer service team to reach you regarding your order, address any issues with payment, or inform you about backorders. Providing your details ensures a smooth process and allows us to send you a confirmation email for your records.

Is an item reserved in my cart once added?
No, your order is only confirmed once you proceed to checkout.

Do you have shipping fees, and what are the duties and taxes?
We offer free shipping on all orders within India. For international orders under INR 50,000, there's a shipping charge of INR 1500 per order. However, orders exceeding INR 50,000 enjoy free international delivery. Duties and taxes for international shipments vary based on the destination country and the value of your order.

How can I track my order and what is Adrisya's shipping timeframe?
Once your order is dispatched, you'll receive an email or SMS notification from us. Our handcrafted items typically take 7 to 10 days to be meticulously crafted. However, Ready to Ship pieces are dispatched within 48 to 72 hours

I entered the incorrect shipping address or made an error on my order. Can it be amended?
If you've received an order confirmation email and identified an error, please contact us immediately at +91 9699201736 or email us at sales@adrisya.in. If it's outside of our business hours, kindly leave a detailed message including your name, phone number, and order number (if available).

Is it possible to return or exchange final sale merchandise?
Final sale items cannot be returned or exchanged, so choose wisely. But remember, it's still a great deal and could make a perfect gift for someone else.

Can I return my order?
We can accommodate order changes or cancellations anytime before your order is shipped. However, once the shipment leaves our warehouse for delivery, we're unable to cancel orders. If your merchandise arrives damaged, please email us a photo of the damaged product within 24 hours of receiving your order. It's important to notify us promptly about any damaged items in your shipment. For more details on our return policy, please visit: Return Policy

How can I request a repair for an item, and what is the warranty for Adrisya products?
Please don't hesitate to contact us at sales@adrisya.in regarding any repair needs. We'll evaluate the required repairs and provide further guidance. For extensive repairs, the customer will be responsible for associated costs. Please be aware that additional charges may apply for refurbishment due to normal wear and tear

How should I clean and store my Adrisya Jewelry?
We recommend storing your jewelry in dry cloth bags and cases to maintain its quality. For your convenience, we provide a comprehensive jewelry care guide on our website to assist you in caring for your jewelry properly. You can find the guide at the following link: KYJ

Custom Made

Do you make custom orders?
Yes, we do! We offer redesign services for your older pieces, promoting sustainable practices. Additionally, we can create custom designs for you using brass, silver, or 18K gold. Our team is open to discussing your budget and recommending the best materials to use. We specialize in working with cubic zirconia, moissanites, and lab-grown diamonds. For more details visit: Custom Design

What is the turnaround time for a custom order?
Custom orders typically take approximately 3 weeks to complete.

Can I return a custom-made piece?
Custom-made pieces are crafted to your specifications and cannot be returned. Please double-check all details before finalizing your order. 

Miscellaneous Questions

How do I find my ring size?
Having trouble figuring out your ring size? Head on over to our Ring Size Chart.

I require additional details about a product.
Please don't hesitate to contact us via WhatsApp at +91 9699201736 or email us at sales@adrisya.in. We're here to assist you.

How can I receive a coupon?
Join our email newsletter, to stay informed about exclusive sales. You'll receive a new coupon code via email whenever we have a sale. Plus, when you sign up, you'll automatically receive your first coupon code as a special bonus! Please note that multiple promotions or coupons cannot be combined.